Review by GJNowlin in Alpharetta, GA
Introduction to Pools: My family was new to the pool world coming from Chicago and building a new home in Johns Creek with a pool. Our builder introduced us to multiple pool contractors to help create a custom pool and structure that fit with our home design. Hilltop proved to be the most creative with the best overall value proposition - that does not mean the cheapest, but great value. An important selling point on Hilltop was that they are family owned and operated complimented with a cadre of long term employees. After multiple changes on our end, our project was completed on time and included various family members keeping track of making sure things were well attended throughout the process. Follow Up: Unfortunately, approximately 1 year after our pool was installed, we had a liner issue stemming from our pool service provider not properly balancing the chemicals. After discovering the problem, we contacted Hilltop to help us resolve. While it was not their issue, Hilltop actively coordinated/guided us through the complete relining of our pool as well as provided oversight of the aftercare. Again, as with the original pool construction, family members (including the owner - Brian) took interest in resolving our problem to ensure that our experience with Hilltop was a good one. In Summary: We would recommend Hilltop to those looking for a high quality, customer service orientated pool builder. You will not be disappointed.
Review by David . of Sandy Springs , GA
Kelly Erjavec at Hilltop Pools who literally selected all the finishes for my pool was the best. I believe you hire a professional to do a job and you should listen to what they suggest. I did just that and asked Kelly for her recommendations and went with everything she suggested - all her selections made for a beautiful pool. Shane Bailey is also to be commended for his "go above and beyond attitude" for the customer. Shane was the crew leader responsible for the pool construction toward the end of the job and did an excellent job of making sure that everything finished correctly. It is rare to see an employee like Shane who represents a company so well. Having done a lot of research prior to selecting Hilltop Pools, it is understandable after having selected them why they have been operating under the same ownership for over 40 years. This is truly a rareity in the pool building industry. If you are looking for a quality job with professionalism then Hilltop Pools is an excellent choice.
Review by Barbara V. of Newnan, GA
We were not sure what to expect being our first pool, but the end product we are so pleased with. When Jon came to our house and showed us pictures I wasn't sure if we would be able to afford anything near what were in the pictures he had. Jon designed a pool in our budget and Shane help with the layout of the concrete decking. Not only did we get a pool but also more outside living space.
Review by Erica R. of McDonough, GA
This experience was the best that you can get, from getting started with Matt, to his sister coming out and calming me down, to Shane coming and working with us everyday. They were a really sweet group of people, were here the whole time, and did not leave us hanging. Brittney contacted me every time a new phase was starting.
Review by Bonnie B. of Zebulon, GA
The pool is breathtaking.
Review by Sylvia P. of Ellenwood, GA, on Jul 20, 2016
Shane was knowledgeable and a wonderful person to work with. He understood what we wanted and went out of his way to exceed our expectations. The pool was completed ahead of schedule.
Review by Lori W. of Fayetteville , GA
I am so impressed with Hilltop Pools. From start to finish everyone we dealt with was professional, knowledgeable and so kind. We had some unique issues to deal with because of the topography of our land. Hilltop offered solutions that not only added to the beauty of our pool but were affordable options too. Not only does Hilltop Pools have a wonderful staff, I feel like we made a few new friends along the way!
Review by Liegh S. of McDonough , GA
We had a great experience with Hilltop Pools. This was our first pool ever and there was a lot more that went into than we realized but they were patient with my many questions and were always accessible to me.
Review by Greg A. of Newnan, GA
We are so excited about our new pool. I want to say thank you to Hilltop for an exceptional job. Even when our inspector told us that we had placed the pool too close to the foundation of our home, Hilltop immediately began to resolve the problem and had to "re-dig" the pool. I know that there was cost obviously involved in this; yet Hilltop still honored our quote and commitment to stay within our budget. This was invaluable to us. From start to finish the process went smoothly and the workmanship was exceptional. Even small details like water collecting in a small puddle on one section of the deck after the first rain was addressed immediately. The pool is absolutely beautiful and easy to care for thanks for the instructions given by our Project Manager, Shane. Our family will enjoy this pool for years to come!
Review by Matt B. of Fayetteville, GA
Hilltop handled our pool projected very professionally, from the initial meeting through handling punch list items. The company is well-managed and everyone we dealt with was focused on getting the job done right. Their employees are courteous and behaved professionally at all times. Matt Miller instilled confidence in us from the very first meeting and Project Manager Shane Bailey continued that trend throughout the completion of the project. We would happily recommend Hilltop to any family contemplating a swimming pool.
Review by Kurt K. of Alpharetta, GA
Hilltop is extremely professional, responsive, well organized, and timely. Our pool remodel involved replacing the plaster, tile, and coping with new materials along with repairing a few other items. Jon, Kelly, and Jessica were all fantastic and helpful throughout every step of the process.
Review by Brian L. of Mableton, GA
This has been a great experience from start to finish. Everyone involved in the entire project was friendly, professional and responsive. They commenced work as soon as possible and stayed on the project all the way through final approval. Another "kudo" for the company is when there were two construction issues, they immediately embraced and worked on the problems until they were solved. I highly recommend Hilltop for anyone looking for a great pool with great customer service at a fair price!
Review by Perry B. of Fayetteville, GA
Over the course of 3 years we interviewed 4 pool contractors. Until our 4th, I was beginning to think I'd never find a pool contractor I totally felt comfortable with and that I would need to resolve myself to giving a large amount of money to someone I just like and trusted a little. Luckily, our 4th contractor we interviewed was Hilltop. From start to finish the project was a breeze. We were never surprised, always knew the costs and were more than adequately informed of each stage. I cannot recommend them enough!
Review by Jean H. of Lawrenceville, GA
BEST POOL BUILDER IN ATLANTA I always wanted a pool. When we started shopping around we narrowed down the top builders. Most of those builders brushed me off the phone. Most of them seemed like they didn't take me seriously. Hilltop Pools was the ONLY company which answered all of my questions and asked to come see my backyard. Mr. Brian came to my house and advised me how to get my backyard ready for a pool. Hilltop also gave me pointers to make this pool a reality even before signing a contract. We decided to go with Hilltop Pools because none of the other builders matched their customer service. We had big hurdles due to the terrain, but Hilltop recommended professionals who helped us get our yard ready. The team was very knowledgable about the process. Kelly's pool selection recommendations turned out just as she said they would, "beautiful". Jessica was always on top of the building process. Firefighter Shane tweaked our original design and added touches which made the final product even better than I imagined. Paul always made himself available for any questions or concerns. Matt sat with us when we first signed the contract, and he made sure we got everything we discussed. There were no hidden fees, and he was very transparent. Our final product is better than the original concept. If I ever wanted to build a pool at another house I would NOT research for another pool company. Hilltop will be the only company I will call.