"I would like to say thank you to everyone at Hilltop Pools and Spas!"... A customer in Jackson, GA
I wanted to say thank you for making the entire process of building a pool as easy as possible. I have personally been a part of quite a few construction projects, but this was by far the best experience I have had. As a thank you I wanted to share my experience so that others will know what to expect when they use Hilltop Pools.
My initial call to Hilltop was with Matt. We set an appointment for him to come to my house and talk to us. When he came out, we showed him where we wanted the pool and then told him about everything we dreamed of our pool having. Let me say that my wife is a fan of Pinterest, so when I say, “dream” I mean big dreams. Matt told us how much our dreams would cost and then we told him our budget. Surprisingly Matt was able to work most of what we wanted into our budget, and the plan he came up with left the pool open to add additional features at a later date. Before Matt left we had a sketch of the pool and a detailed break down of the price. We had talked to a few other companies, but after talking to Matt and seeing their work we knew Hilltop was the best choice.
After signing the contract, I began to get calls from Jessica. Jessica was awesome. Anytime I needed to know anything about what was going on during the process, she was there with an answer. She would let me know who was coming to do what and when they would be there, and then remind me again the day before. Because of Jessica I always felt well informed about the process.
On the morning we broke ground on the pool I met Shane and Zack. They were the 2 foremen on my pool. They were there for every big step. They showed how valuable they were on the very first day. Rusty, who does the actual digging, got there very early and was eager to get started, so he began to draw out the design for the pool with paint. When Shane and Zack arrived they weren’t completely happy with the way the pool lined up with the house. They stopped what they were doing and adjusted. Shane and Zack were always there to make sure that everything was exactly right. Rusty is an absolute master when it comes to moving dirt. He dug the pool and did the backfill. Watching him work with those machines was truly amazing.
There were many other crews that came to work on our pool, from the pool builders, concrete crew, tile, electrical, and patio. I’m probably leaving some out, but they were all, without exception, professional and great at what they did. These were just the people that worked on my pool. If you use Hilltop it might be a different group, but the one thing I learned from my experience is that Hilltop only uses the best.
"Beautiful Pool - Great Quality - Great Company!".... A customer in Alpharetta, GA
We chose Hilltop after receiving several quotes and doing lots of research. Hilltop wasn't the cheapest, nor were they the most expensive. We chose them based on having the best design, construction quality, and experience with complex projects. On construction quality, I highly recommend doing your research prior to selecting a company. Understand what equipment you will be getting, plumbing specs, concrete specs, drainage materials, etc. I found Hilltop to be the best. They also worked with me in the few areas where I really want to future proof and "over engineer". Things like having a 6 inch PVC drainage system versus traditional corrugated pipe. In any case, ours was a complex project. We had to remove an old (very large) inground hottub, remove all existing decking, remove a large deck, and existing drainage. It's was a complete redo of our entire backyard. Without going into excruciating detail, we are very happy with Hilltop. Hilltop is an HONEST company that stands behind their work. With any project, particularly one as large and complex as ours, there are going to be issues. Brian, Shane, Matt and the rest of the team were very reasonable and worked with us. We are very happy with our pool and new backyard. It's a backyard oasis and built like a tank for many years of enjoyment. Look no further. These guys are great.
"From start to finish the quality and workmanship was impeccable!" A customer in McDonough, GA
There were no surprises except for how well the finished product turned out. I would recommend Hilltop to anyone considering a pool or spa installation.
"You won't be disappointed"... A customer in Hiram, GA
I have heard from past experiences with friends, that alot of pool companies are notorious for not doing what they say they will do, and causing nightmares with pool projects. I was very skeptical in my selection process and my doubt was eased by the manner of my first contact with Matt. He was able to measure and lay out the perimeters of the project and add things that I had not thought of before, and did so in the first visit to my house. I watched the crews as they so skillfully worked on my project, everyone knowing their job, and doing it with such professionalism. At no point during my entire project did I every have doubts as to weather or not the job was being done correctly. Everyone on each crew was quick to anwer any questions I had and to volunteer any suggestions that I had not considered.I am thoroughly please with my pool and the entire project and would absolutely suggest to anyone, that they use this company for any pool or spa venture.
"Summer has become our new favorite season!!"... A customer in Powder Springs, GA
Hilltop Pools and Spas, Inc is an outstanding company. From start to finish the staff was helpful with exceptional customer service. We are beyond excited to have the pool of our dreams and we owe it all to Hilltop. I would highly recommend Hilltop to anyone thinking about installing a pool. The process seems overwhelming but the Hilltop staff makes it very easy and exciting throughout the entire duration of the project. Jessica Callahan has impeccable customer service and communicated with us every step of the way. Thank you Hilltop for everything.